Responsible Gaming

Our Commitment to Safe Gaming

At Royal Reels, we're committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they feel their gaming is becoming problematic.

Age Verification

Royal Reels is strictly for adults only. In New Zealand, you must be at least 18 years old to play. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not access our services.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, you may be developing a gambling problem:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to win back what you've lost
• Hiding your gambling activity or lying about how much you gamble
• Feeling anxious or irritable when not gambling
• Neglecting family, work, or other responsibilities due to gambling
• Borrowing money to fund gambling
• Spending increasing amounts of time or money on gambling
• Feeling unable to stop or control your gambling
• Using gambling to escape stress, anxiety, or depression
• Friends or family expressing concern about your gambling

Self-Help Tools

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe to control spending
• Loss Limits: Establish a maximum loss limit to protect your finances
• Reality Checks: Enable regular reminders about how long you've been playing and how much you've spent
• Time-Out: Take a temporary break from your account for hours, days, or weeks
• Self-Exclusion: Permanently close your account if you feel you cannot control your gambling

For assistance setting these limits, please contact our customer support team.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available:

• Problem Gambling Foundation (Aotearoa New Zealand): Free and confidential support service. Phone: 0800 664 262 | Website: www.pgf.nz
• Gambling Helpline: Free 24/7 counselling service. Phone: 0800 654 655
• Samaritans: Crisis support for emotional distress. Phone: 1800 222 4444 (free call)

International Support Resources:

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Take Action Today

If you're concerned about your gambling or that of someone you know, please reach out for help immediately. Problem gambling is treatable, and support is available. Contact the Problem Gambling Foundation on 0800 664 262 or visit www.pgf.nz.

Remember: Gambling should be fun. If it stops being fun, it's time to seek help.